Cyral is the first to market building a modern data security product that DevOps teams love. We are solving the rapidly growing problem of securing data in the cloud. We developed technology to build the world’s simplest and sophisticated data cloud security service and strive to be a company that everyone wants to partner with and work for.

Role of the support engineering: 

  • Understand customers’ environment and how/where Cyral fits
  • Collaborate with customers to use Cyral to solve problems 
  • Advocate for and provide a stellar customer experience
  • Serve as voice of customer, funneling usability feedback to product  
  • Support customers through initial Cyral deployment as well as provide ongoing support as needed

A successful support engineer will: 

  • Have an in-depth understanding of the Cyral product architecture, features, and  integrations and be able to configure and troubleshoot these features and integrations
  • Have a fluent understanding of IaaC and core data platform technologies
  • Be very comfortable with Cyral deployment methods, including troubleshooting: CloudFormation, Terraform, and Helm
  • Have a strong customer orientation, a bias for action and ownership, and a desire to solve problems

Requirements:

  • Prior experience working in a technical support capacity with enterprise customers
  • Understanding of AWS, data platform technologies, networking, and infrastructure as code

Benefits of working at Cyral:

  • Market leader in compensation and equity awards
  • Unlimited vacation time
  • Comprehensive health benefits and 401k plan
  • Remote work environment
  • Employee Wellness Programs

Cyral is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.